Terms and policys

PAYMENT TERMS: All prices are F.O.B Chester, CT. Distributors desiring COD Company Check should fill out our Distributor Application and return it for approval. Personal checks are not accepted. All other payment terms to be negotiated.

To expedite your order, please have your TTM part numbers, and quantities ready for our sales people. You may place your order during our regular business hours or fax your order 24 hours a day, 7 days a week, (860) 526-1527.A Ninety (90) Day Notice is required for cancellation of any preordered product. If cancellation notice is not received 90 days prior to shipment, customer assumes any and all liability for all costs for product including shipping and handling, as well as any and all reasonable attorneys fees to collect payment . If a Custom Product (non-stock product) is ordered from TTM(TM) the purchase order may not be cancelled for any reason whatsoever. The Customer will be held responsible for any and all fees relative to the custom design work, shipping, handling and any other fees relative to the order. If payment is not made, Customer will assume liability for all costs of collection including any and all reasonable attorneys fees.

INTERNATIONAL ORDERS: Payments must be made prior to shipment and may be made by Wire Transfer, Money Order, or Cashier Check in US Dollars. All International orders will be shipped freight and duties collect.

SHIPPING: We ship daily. All domestic orders are shipped via UPS or FEDEX AIR unless otherwise specified by customer. Next-Day, 2-Day and 3-Day shipments are available at the customer's request. All orders are shipped COD unless special arrangements between TTM and the customer have been previously established. Orders too large or not serviced by UPS or FEDEX will be shipped freight collect by the most practical carrier.

PRICES: All prices and products are subject to change without notice. However, we will make every effort to inform our distributors of any changes prior to shipment.

BACK-ORDERS: In the event of insufficient inventory, backorders will be automatically generated and shipped upon receipt of material. Please inform us if you wish to cancel backordered items. All back orders will be shipped within 45 days unless notified otherwise.

CLAIMS: All claims for damaged or missing goods should be directed to the CARRIER only . Always check the condition of merchandise in the presence of the carrier . Claims must be made within 24 hours from receipt of goods, supported by a bill of lading and invoice. Claims to TTM for defective material must be made within 72 hours from receipt of goods.

RETURNS: Call for authorization and RGA# (Return Goods Authorization) before returning any merchandise. No returned goods will be accepted without an RGA or after 30 days from date of invoice . RGA number and Invoice number of purchase must accompany all merchandise being returned . Any merchandise accepted for credit must be in new, resalable, condition and will be credited at your cost less a 25% restocking fee. TTM is not responsible for any shipping charges to and from customers due to any returns including warrantee work. Customer is responsible for payment of freight charges to and from TTM.

WARRANTY: TTM takes pride in our reputation for the highest quality and reliability in the market today. TTM warrants its parts to be free from defects in materials and workmanship to the original owner for a period of one (1) year from the date of purchase unless otherwise noted. The warranty is limited to parts used under normal operating conditions. This warranty does not apply to parts, which have been misused, altered, improperly installed, used in an improper application or used in conjunction with other devices. TTM does not warranty parts, which are used in racing applications or are accidentally damaged due to a crash, fall, blow or any acts of God. This warranty applies only when installation instructions are followed and installed by a certified, licensed technician. The TTM obligation under this warranty is limited to repair or replacement at our discretion. No other incidental or consequential cost claims will be considered. To make a warranty claims, see CLAIMS/ RETURNS.

LIABILITY: The purchase of any part releases TTM from all liabilities pertaining to the use of those parts. The purchaser recognizes that any alteration or modifications to any motorcycle may increase the risk of injury or accident.

NOTICE: TTM is a manufacturer of after market products, which are designed to be used on Harley-Davidson® motorcycles. The word Harley-Davidson® and all words used in our catalog and price sheet denoting motor cycle model numbers are intended for reference purposes only. No part numbers appearing in our catalog or price sheet are licensed from, or sponsored or endorsed by Harley-Davidson®, Inc.